Appellate Authority

Not satisfied with the resolution provided by the Call Center?

Please feel free to write your grievance to the Appellate Authority during working hours 9.30 am to 6.00 pm, Monday to Friday excluding National & Regional Holidays. The Appellate Authority shall respond to you within 3 days of receiving your complaint and complaint will be resolved within 39 days from the date of filing written appeals with the Appellate Authority.

Important:

Please note that as per Complaint Redressal Regulation directive from TRAI, Nodal desk has been discontinued
w.e.f. 1^st May '12.

However, you can reach us with your concerns by calling our Customer care number 121 or by mailing the details to listen@tatadocomo.com. Tata DOCOMO Photon customers can call us at 1800-266-121. Your complaint will be registered and a docket number will be issued to you.

In an unlikely event of your complaint remaining un-addressed or if you are not satisfied with the resolution provided, You may register the complaint with our Appellate Authority with Docket number via email, letter, fax or call.

Click here for Appellate contact details, click here.